TERMS & CONDITIONS (update 2014)

Please Read Carefully

Privacy Policy

We here at ButterflySales.com.au will NOT use any data collected in a manner which is immoral or unethical. We will NOT give out phone numbers, E-mail, or addresses to any one or to any company for any reason. We treat any information we collect with utmost respect. We understand you as the customer expect your information to be kept private, and that is exactly what we will do. If there is an issue of any degree with the way your information is handled PLEASE let someone within our organization know, and we will get the situation resolved as quickly as possible. We do occasionally send emails. 

Security Policy

Is the ButterflySales.com.au secure? ABSOLUTELY!  We want you to trust us, we want you to feel safe while your shopping with us and we understand that this may be your most important concern regarding our shop. We will always keep your security in the forefront of our business; we have procedures in place so that we treat your information in the safest manner possible!  One of the only things that's more serious to us than surfing is your security! If there are any questions regarding the security of our site, or our procedures, please contact us.

 

TERMS & CONDITIONS

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to ButterflySales.com.au  indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by ButterflySales.com.au. Furthermore, ButterflySales.com.au reserves the right to make changes to this site and these terms and conditions at any time.

Returns/Exchanges

Here at ButterflySales.com.au  we pride ourselves on getting you our customer the right products. If you are unhappy with your product for any reason we will gladly accept

ANY Returns or Exchanges assuming that ALL of the following guidelines are met! 

  1. You MUST contact us VIA Email This email address is being protected from spambots. You need JavaScript enabled to view it.%20">This email address is being protected from spambots. You need JavaScript enabled to view it.  PRIOR to returning ANY items.
  2. NO REFUNDS/EXCHANGES will be issued if a product is returned without Email authorisation.
  3. One of our customer service representatives will reply VIA Email with return location and further instructions. 
  4. All returns and exchanges must be made within 30 days of your purchase date.
  5. Items must be unused/unopened and in the same condition they were in when you received them.
  6. We reserve the right to examine any returned products and determine whether or not to issue a refund.
  7. Shipping charges for returning non-defective items are not covered by butterflysales.com.au. There will be a 15% restocking  fee on all returns.
  8. Exchanges/Returns will be done on a case-by-case basis.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for any other questions you may have regarding returns and exchanges.

Order Acceptance Policy 

  1. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
  2. ButterflySales.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason.
  3. ButterflySales.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
  4. All orders placed must obtain pre-approval with an acceptable method of payment. 
  5. We may require additional verifications or information before accepting any order.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address

ButterflySales.com.au cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

Order Cancellations

If notified before goods have been dispatched, ButterflySales.com.au can accommodate order cancellations. If items have been shipped, ButterflySales.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service